When it arrives

Ten countries of the European Union, each with pages in its own language:

• Poland (Polska) — pages in Polski; the courier collects złoty.
• Romania (România) — pages in Română; the courier collects lei.
• Hungary (Magyarország) — pages in Magyar; the courier collects forint.
• Czechia (Česko) — pages in Čeština; the courier collects koruna.
• Slovakia (Slovensko) — pages in Slovenčina; the courier collects euro.
• Slovenia (Slovenija) — pages in Slovenščina; the courier collects euro.
• Croatia (Hrvatska) — pages in Hrvatski; the courier collects euro.
• Bulgaria (България) — pages in Български; the courier collects euro.
• Portugal (Portugal) — pages in Português; the courier collects euro.
• Spain (España) — pages in Español; the courier collects euro.

An order from another country cannot be taken at the moment. If yours is not on the list, write to hi@meymart.com before you order and we will say plainly whether we can serve it.

Nothing. There is no delivery charge on any order, to any country we deliver to, and no minimum spend to reach first. The price on the product page is the whole of what the courier collects: no line is added at the end of the order form and none is added at the door.

Counted from the call that confirms your order:

1. 11 to 2 working days for us to hand the parcel to the courier or postal operator that covers your country.
2. 23 to 7 working days on the road, depending on the country and the route.

These are the times the routes normally run, drawn from experience, not guaranteed dates. Nothing has arrived 10 working days after the confirmation call? Treat it as late and tell us — where is my order says what happens next.

Every order is confirmed by phone before it is packed, usually within one working day, on the number you gave. We read back the product, the delivery address and the exact amount the courier will collect, and you can correct any of it on the call. If nobody answers we try again; if we cannot reach you at all, the order is not sent.

The tracking details come from us: on the call that confirms your order, or whenever you ask by email with your name, the delivery address and the order reference. Some routes have no consumer-facing tracking; on those we tell you the dispatch date instead. There is no tracking box on this site — where is my order explains why, and what to send us.

You pay the courier in cash when the parcel is handed to you: the amount read back on the call, in euro or — in Poland, Romania, Hungary, Czechia — its equivalent in the local currency. Look at the box before you pay; a parcel that is obviously damaged can be refused and costs you nothing. The detail is on how you pay.

Every country we deliver to is in the European Union, so no import duty or customs fee is charged on arrival.

Before the parcel is handed over, say so on the confirmation call or write to hi@meymart.com the same day: nothing has been packed yet. After the hand-over the address is in the courier's hands and we cannot alter it from here; you can still refuse the parcel at the door and pay nothing, and once it is delivered the right of withdrawal gives you 14 days.